All questions related to your profile and managing it

• How can I change my password? 416
• I play in several clubs, can I have a single login? 253
• I have a single account across several clubs, how do I choose which club to display? 185
• A family member wants to become a member, can I add them? 142
• How do I book for a family member? 14
• I've lost my password. How can I recover it? 230
• How do I change my profile photo and information? 9
• I have several accounts: how do I merge them into a single login? 8
• How do I change the site language? 8
• How do I set my personal access code? 6
• My data: download, leave the club, delete my account 12
• How do I become a club member online? 15

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 147
• Why are some cells pink on the board? 371
• How can I make a booking 942
• How can I book with a guest? 240
• How can I edit a booking? 187
• How can I delete a booking? 293
• All courts are occupied. Can I join the waiting list? 69
• What payment methods are available to me for a booking? 91
• How to create an open booking 44
• How to join an open match 47
• Where can I find the court access code (door code)? 6
• How do I withdraw from an open match? 16
• How do I view my booking history? 26
• How do I see the weekly schedule? 19
• How do I find and book at another club? 15

How do I register for a camp or a school?

• Sign up for a tennis lesson 114

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 17
• How do I split the payment with my partner? 13
• How do I use my restaurant vouchers? 9
• How do I view and pay my invoices? 12
• How do I download my certificates? 11
• How do I send money from my wallet to another member? 15

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 26
• How do I join my club's WhatsApp groups? 30
• How do I take part in the Défi-Plugin (challenge tournament)? 8
• Défi-Plugin: I played without creating the match, how do I enter the score? 10

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 6
• How do I turn on dark mode? 8
• How do I install the Plugin.ch mobile app? 16
• How do I choose the notifications I receive on my phone? 11
• Where can I find the messages sent by my club? 2

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 6

• Manage access 37
• Manage membership cards 25
• Manage clubhouse 8
• Manage restaurant credit 10
• Manage email sending 13
• Manage invoicing 6
• Manage member groups 15
• Manage registrations 13
• Manage special days 10
• Manage offers 10
• Manage online payments 21
• Manage billing regions 25
• Manage the club manager 11
• Manage challenge tournaments 12
• Manage RFID validation 13
• Manage general settings 10
• Setting up the accounts (general ledger) 15
• Configure EBICS: connect Plugin.ch to your bank 10
• Gate access log 4
• Manage multiple buildings 10

• Create a new court 32
• Manage court groups 31
• Manage booking periods 50
• Manage court usage 36
• List, edit, or delete a court 21
• Manage sports 2
• Close courts 5

• Create a new season 18
• Edit or delete a season 36
• Open the winter season by copying last season 14
• Link a sport to a season 15

• Manage recurrence authorizations 19
• Manage restrictions 20
• Manage subscription type 34
• Create booking prices: per session or per season 13
• Check rates with the rate grid 9
• Manage non-member and pay-as-you-go deductions 12
• Booking without a subscription: the guest subscription 16

• Create an item 15
• Assign an item to a member 21
• Edit or delete an item 27
• Delete an item assigned to a member 22
• Import linked items from Excel 6

• Display the member list 28
• Create a new member 48
• View a member's detailed information 15
• Display a member's operational data 23
• Manage member subscriptions 33
• Import member data 32
• Print member cards 18
• Print and export the member list 16
• Charge an item to a member or a group 14
• Link a member to a group 22
• Edit and delete a member 23
• Search for a member 8
• Managing duplicates: merging two profiles 12
• Managing units to be deducted: personalised hours and non-members 7
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 10
• Find and reactivate a removed member 6
• Issue a certificate for a member 5
• Managing families 7
• Handling erasure requests (GDPR) 10

• Add a new sponsor 24
• Invoice sponsors 19
• Re-invoice sponsors 10

• Assign and remove a role 21
• Roles and access: create and edit a role 11

• Gérer son école de tennis : la marche à suivre 10
• Activating the Lessons module 24
• Creating lesson items 26
• Create, edit, and delete a lesson 27
• Manage lesson groups 19
• Manage lesson enrollments 37
• Prerequisite 30
• Invoice and reminder texts 19
• Teachers' schedule 11
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 29
• Copy a lesson for the next season 7
• Changements en cours de saison 10
• Cancel or make up a lesson 9
• Ce que fait le prof 3
• Prix, membres et non-membres 9
• Paiement en ligne et facturation 15
• N° AVS et export Jeunesse et Sport 12
• Questions fréquentes sur les cours 14
• Résoudre les conflits de planning 5
• Proposer des créneaux de préférence 17
• Placer les élèves automatiquement 28
• Envoyer son planning à un professeur 11
• Préparer le planning de la semaine 12
• Reprendre les groupes de la saison passée 9

• Complete management of equipment rental 17

• Find old invoice groups (archives) 15
• Invoice considerations and display 13
• Create invoices 19
• Send invoices by email 18
• Manage payment reminders 10
• Print invoices 10
• List and search invoices 32
• Edit and delete invoices 19
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 6
• Keeping the accounts with the general ledger 4
• Manage family discounts 3
• Import accounts from Excel 9
• Carry an overpayment over to the next invoice 11
• How invoice dates are calculated 4
• Annuler une facture ou une ligne déjà comptabilisée 15
• Transit accounts for online payments 10
• Cancel a reminder and go back to the original invoice 13
• Invoicing guests (non-member hours) for the season 2

• List of bank payments 10
• Processing via bank files 37
• Process a manual payment 16

• Process installments 13

• Managing bookings in the schedule 49
• Configure and use open matches 24
• Manage the set times 6
• Create a promo code and use it 6
• Refund a fixed-hour session that was released and taken again 24
• Moving a booking and creating a recurrence in the schedule 14
• Creating and managing recurrences 7
• The weekly view and the all-sports view 19
• The cash journal and the history of a booking 7
• Manage cash register prices 6
• Offering items with a booking 6
• Deleted bookings and deletion records 11
• Replace a player on a fixed hour 10
• A fixed hour cannot be added: nothing is displayed 14

• Manage automatic emails 20
• Sending bulk emails 17
• Manage messages 16
• History of sent emails 16
• Writing an e-mail with the editor 26
• Birthday and inactive member e-mails 4

• Manage challenge tournaments 13

• Enable partner search 39

• The statistics dashboard 16
• Invoicing bookings from the statistics 14

• Access the program 28
• Booking by a member 36

• Creating and configuring a lesson 29
• Sign up for a tennis lesson 20
• Managing registrations (administrator) 19
• Managing groups and the schedule 24
• Tennis lesson invoicing 31
• Invoicing check and Youth and Sport export 11

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 21
• Adding and editing an employee 9
• Special cases: minor salary, young people, pensioners, LPP 9
• Running the monthly payroll 7
• Entering a compensated absence (army, maternity, illness, accident) 17
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 14
• Correcting an approved payslip 6
• Salary certificates and annual lists 14

You'll find all the questions about booking without an account

• How can I book if I don't have an account 853
• Where can I find available courts in my area? 112
• How can I edit/cancel my booking if I don't have an account? 139